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Policies of Commitment Cleaning, PLLC

These policies help us deliver exceptional service to our clients on every visit. Please read through them.

• Phone & Office Hours

  
  

  We are available from 8:00 a.m. to 6:30 p.m., Monday through Saturday. If we are unable to answer your call, please leave a message, and we will return it as soon as possible. For emergencies or urgent cancellations, you may text us at any time. Please reserve non-urgent inquiries for our regular office hours.

• Cleaning Hours

  
  

  Cleaning services are available Monday through Saturday between 6:00 a.m. and 8:00 p.m., with our final clean of the day scheduled to start at 3:00 p.m.

• Holidays

  
  

  We observe the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. When these holidays fall on a weekday (Monday through Friday), our office will close at noon on December 24 and December 31.

• Cancellations

  
  

  Service reliability is essential. Because we have to decline other business to maintain your regularly scheduled cleaning, please make the same commitment. We require a minimum of 24 hours' advance notice (Monday clients must notify us before noon on the preceding Friday) if you need to cancel or reschedule your appointment for any reason. You may contact us at our business number, 360-559-4651. Failure to provide adequate notice may result in a $60 late cancellation fee. We understand that unforeseen circumstances arise, but excessive cancellations may result in termination of future cleaning services.

• Access to Your Home

  
  

  While we strive to arrive promptly, specific arrival times cannot be guaranteed due to potential schedule adjustments or prior cleans running longer than expected. Our teams require timely access to your property to perform their duties. To ensure seamless service, please issue us a coded house key. Keys are identified solely by an assigned number—never by your street address—and are securely stored in a locked key box. If you choose to meet our team for home access, please be present at the scheduled appointment time. Circumstances beyond our control, such as traffic, weather, or team illness, may occasionally impact our schedule; however, delays are rare due to the adequate time windows we allot for each client. We will let you know promptly about any unforeseen delays.

• Lockouts

  
  

  If our team arrives at your property and cannot gain entry due to an inaccessible door, a missing key, or any other reason preventing access, you may be assessed a fee equal to 50% of your regular cleaning cost. Because our employees are compensated by the hour, this fee is necessary to cover incurred labor costs. We take the responsibility of protecting your home and keys very seriously.

• Making Payments

  
  

  All payments must be remitted on or before the day of your scheduled cleaning unless alternative terms have been established by contract. We accept cash, checks, and credit cards. Any returned check will incur a $30 service charge. To pay by credit card securely online, please visit our Appointments page or follow the invoice instructions provided.